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Getting Started

  • Getting Started eShop
  • Getting Started Marketplace
  • Getting Started Multi Store Ecommerce
  • Getting Started With Accessibility
  • Getting Started With Website Performance
  • Getting Started With Google Analytics
  • Getting Started With Microsoft Clarity

Admin Pages

  • Create a New Supplier Store
  • Setup the Template/Default stores
  • Log in to a Supplier store
Dashboard
  • Dashboard
Catalog and Order Management
    Catalog
    • Product Dimensions
    • Sync Ecommerce
    • Find Products to Sell
    • Inventory
    • Prices
    • Manage Products
      • Products
      • Create Product
      • Edit Product
      • Edit Product Variations
    Orders
    • Quote Request
    • Chat
    • Return and Refunds
    • Click & Collect Orders
    • Manage Orders
About Me
  • General Information
  • Pickup Locations
  • Payment Information
Marketplace
  • Login Access Codes
  • Manage Standard Entities
  • Marketplace Category Mapping
  • Rebuild Marketplace
  • Category Profit Margin
  • Manage Supplier
  • Approve Supplier Data
  • Auction
Appendix
    Documentation Slides
    • About Me
    • Add Items – Suppliers
    • Create a Merchant Store
    • Customers
    • Manage Orders – Supplier
    • Prices – React Admin

System Admin Pages

  • Avetti Commerce Features
  • Ship Station Integration
B2C -Overview
    Templates
    • Catalog Personalization
    • Reset CDTO Cache
    • Template Skins
    People
    • Allowances
    • Customer Activity
    • Customer Properties
    • Customers
    • Member Types
    Marketing
    • A/B Split Tests
    • Add-ons
    • Basket Additions
    • Bundles
    • Coupons
    • Customer Discounts
    • Customer Segments
    • Customer Segment Prices
    • Customer Segment Ads
    • Gift Cards
    • Gift Certificates
    • Promotions
    • Sales Area Geolocation
    • Upsell/Cross-sell
    • Viral Promotions
    Settings
    • Basket Preferences
    • Image Scaling
    • Item Properties
    • Languages
    • Tax Rates
    • Order Preferences
    • Page Parameters
    • Payment Gateways
    • Retail Location
    • Search Dictionary
    • Shipping Countries
    • Shipping Packages
    • Shipping Rates
    • Sitemaps
    • Store Currencies
    • Shipping Exceptions
    • Store Preferences
    • Store Properties
    Audit Logs
    • Audit Log Views
    Catalog
    • Categories
    • Downloadable Items
    • Inventory
    • Item Reviews
    • Item Size/Weight
    • How to attach products to a category in the MCW
    • Manage Facets
    • Manage FAQs
    • Manage Galleries/PDFs
    • Manage Products
    • Multilingual Content
    • Prices
    • Validate Catalog Data
    • View Store
    • Variations
    Advanced
    • CDTO Editor
    • Change Password
    • Password Security Rules
    • Reports Configuration
    • Shopper Pwd Security
    • Site Admin Preferences
    • Solr Categories
    • Solr Items
    Media
    • Manage Media
    Orders
    • Abandon Cart
    • Customer Messages
    • Email State
    • Manage Orders
    • Manage Refunds
    • Reports
B2B - Overview
    Marketplace
      Advanced
      • Solr Items
      • Solr Categories
      • Site Admin Preferences
      • Shopper Pwd Security
      • Reports Configuration
      • Password Security Rules
      • Change Password
      • CDTO Editor
      Catalog
      • Item Status Settings
      • Item Options
      • Prices
      • Manage Facets
      • Item Size/Weight
      • Item Reviews
      • Inventory
      • Categories
      Marketing
      • Viral Promotions
      • Upsell/Cross-sell
      • Shipping Exceptions
      • Sales Area Geolocation
      • Marketing Segments
      • Gift Certificates
      • Gift Cards
      • Customer Segments
      • Customer Segment Prices
      • Customer Segment Ads
      • Customer Retargeting
      • Customer Discounts
      • Coupons
      • Bundles
      Market Place
      • Notifications
      • Master Catalog Products
      • Marketplace Suppliers
      • Marketplace Payments
      • Marketplace Categories
      • Category Profit Margin
      • Approve Products
      Media
      • Manage Media
      Order
      • Manage Refunds
      • Manage Orders
      People
      • Customers
      • Customer Properties
      Settings
      • Basket Preferences
      • Image Scaling
      • Item Properties
      • Order Preferences
      • Payment Gateways
      • Retail Location
      • Tax Rates
      • Store Preferences
      • Store Currencies
      • Shipping Countries
      Templates
      • Manage Templates
      • Reset CDTO Cache
      • Catalog Personalization
    Suppliers
      Catalog
      • Item Properties
      • Inventory
      • Manage Products
      Market Place
      • Approve Products
      • Marketplace Payments
      • Notifications
      Media
      • Manage Media
      Order
      • Customer Messages
      • Reports
      • Manage Refunds
      • Manage Orders
    MCW
      Advanced
      • Change Password
      Market Place
      • Notifications
      • Marketplace Suppliers
      • Approve Products
      Media
      • Manage Media
      Order
      • Customer Messages
      Settings
      • Store Preferences
      • Store Currencies
      • Shipping Countries
      • Item Properties
      Catalog
      • Categories
      • Inventory
      • Item Options
      • Item Reviews
      • Item Size/Weight
      • Item Status Settings
      • Prices
B2B2C - Overview
  • B2B Integration
Import and Export Files
  • Export Orders
  • Import Price and Inventory
  • Importing/Exporting Shipping Rates Spreadsheet
  • Import/Exporting SpreadSheets
  • eShop Features
Appendix
    Documentation Slides
      Others
      • Creating a Supplier Store
      • Rebuild solr
      • Publish
      People
      • Customer Data Management
      • Customers
      • Customer Properties
      Settings
      • Basket Preferences
      • Item Properties
      • MULTI-VALUED PROPERTIES
      • Retail Location
      • Shipping Countries
      • Sitemaps
      • Store Currency
      • STORE PREFERENCES
      • Store Properties
      • Tax Rates
      Advanced
      • Site Admin Preferences
      Reports
      • Business Reports
      Catalog
      • Advanced edit
      • Categories
      • Categories Spreadsheet
      • FREQUENTLY BOUGHT ITEMS
      • Import from XLS
      • Import-Export Advanced Spreadsheet
      • Inventory
      • Item Reviews
      • Manage Facets Manager
      • Simple Add
      • Prices
      • Validate Catalog Data
      • Variations
      Marketing
      • Bundles
      • Basket Additions
      • Coupons
      • Customer Discounts
      • Customer Segments
      • Gift Cards
      • Gift Certificate
      • Promotions
      • Upsell-Cross sell
      Marketplace
      • Approve Products
      Templates
      • Reset CTDO Cache
      Orders
      • Customer Messages
      • Export Orders
      • Email Settings
      • Manage Orders
      • SMS Settings
    Documentation Videos
    • Payment Gateway
    • Retail Location
    • Validate Catalog Data
    • Site Admin Preferences
    • SMS Settings
    • Advanced Edit
    • Variations
    • Manage Orders
    • Categories
    • Basket Preferences
    • Customers
    • Upsell Cross Sell
    • Allowances
    • Customer Discounts
    • Order Preferences
    • Publish
    • Rebuild Solr
    • Email Setting
    • Store Preferences
    • Item Reviews
    • Tax Rates
    • Customer Segments
    • Store Currency
    • Product Data Spreadsheet
    • Export Orders
    • Sitemaps
    • Prices
    • Coupons
    • Bundles
    • Frequently Bought Items
    • Customer Properties
    • Store Properties
    • Multi Valued Properties
    • Gift Cards
    • Promotions
    • Manage Media
    • Gift Certificates
    • Manage Facets
    • Simple Add
    • Import and Export Using Spreadsheet
    • Customer Messages
    • Creating a Supplier Store
    • Approve Products
    • Import XLS
    • Business Reports
    • Item Properties

WordPress

  • Getting Started
  • Document Checklist
  • How to create pages in Wordpress?
  • How to create New Menus?
  • How to edit the Home Page?
  • How to change Favicon and Site Title?
  • How to edit Header and Footer?
  • How to change Header and Footer?
  • How to edit Shipping Policy, Refund Policy and Privacy Policy pages?
  • How to add Google Analytics and Microsoft Clarity
  • Using Existing WP vs Using Fresh WP
  • How to change Logo URL
  • How to create Blog Posts?
  • Blog Look And Layout
  • Netlify Redirects
  • Caching Issues
  • Plugins
Plugins
  • Perfmatters
  • Blocksy
  • Change SEO Title and Meta Descriptions with Yoast SEO
  • Staging and Backup with WPVivid
  • Stackable
  • Custom Javascript and CSS plugin
Common Issues
  • Does Not Use Passive Listeners
  • Enable Text Compression
  • Preload Largest Content Paint Image
  • Home
  • Docs
  • System Admin Pages
  • B2B - Overview
  • Suppliers
  • Order
  • Manage Orders

Manage Orders

Table of Contents
  • Overview
  • Objectives
  • Order flow in the Supplier Store
  • Partial Shipping
  • Stale Orders

Also available in these formats:

Presentation
Video

Overview #

This manual provides an administrator an overview on complete Order Flow from the buyer to the supplier.

Objectives #

By the end of this guide, you will learn about

  • Order flow in the Supplier Store
  • Partial Shipping

Order flow in the Supplier Store #

Once the order is placed on the marketplace site, immediately the order will reflect in the Marketplace store and eventually will reflect in the Supplier store. Whenever an order is placed by the customer, the inventory value for that item is reduced in the supplier store. When the customer places an order, both Marketplace admin and Supplier Admin will get the order notification through email.

To check the orders placed by the customers in the Supplier store,

  • Click on Orders.
  • Click Manage Orders.
  • Click View or the status button to change the status of the order placed to Cancelled/Shipped/Processed/On Hold.

Partial Shipping #

The supplier has an option of partial shipment where he can decide how many items from the placed order can be shipped and ship the items based on availability.

Example: If the customer places an order for five items and supplier has a stock of just three items and want to ship three items instead of five items.

This can be done by changing the quantity value while changing the status of the order.

  • Click Edit to Edit the Order line item.
  • Change the quantity value.
  • Click Update. The order will split into different line orders and the supplier can change the status each of the line order. The order total along with the commissions is reflected at the bottom of the page. If an order item is cancelled in an order, the total amount of the order is reduced (Includes Cost of the Order line and Commission).

Stale Orders #

Stale orders are the orders that are in ‘In Progress’ status for more than 5 days of placing an order. To check the stale orders, filter the orders by ‘stale order’.

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Updated on January 23, 2023
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Table of Contents
  • Overview
  • Objectives
  • Order flow in the Supplier Store
  • Partial Shipping
  • Stale Orders

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