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Getting Started

  • Getting Started eShop
  • Getting Started Marketplace
  • Getting Started Multi Store Ecommerce
  • Getting Started With Accessibility
  • Getting Started With Website Performance
  • Getting Started With Google Analytics
  • Getting Started With Microsoft Clarity

Admin Pages

  • Create a New Supplier Store
  • Setup the Template/Default stores
  • Log in to a Supplier store
Dashboard
  • Dashboard
Catalog and Order Management
    Catalog
    • Product Dimensions
    • Sync Ecommerce
    • Find Products to Sell
    • Inventory
    • Prices
    • Manage Products
      • Products
      • Create Product
      • Edit Product
      • Edit Product Variations
    Orders
    • Quote Request
    • Chat
    • Return and Refunds
    • Click & Collect Orders
    • Manage Orders
About Me
  • General Information
  • Pickup Locations
  • Payment Information
Marketplace
  • Login Access Codes
  • Manage Standard Entities
  • Marketplace Category Mapping
  • Rebuild Marketplace
  • Category Profit Margin
  • Manage Supplier
  • Approve Supplier Data
  • Auction
Appendix
    Documentation Slides
    • About Me
    • Add Items – Suppliers
    • Create a Merchant Store
    • Customers
    • Manage Orders – Supplier
    • Prices – React Admin

System Admin Pages

  • Avetti Commerce Features
  • Ship Station Integration
B2C -Overview
    Templates
    • Catalog Personalization
    • Reset CDTO Cache
    • Template Skins
    People
    • Allowances
    • Customer Activity
    • Customer Properties
    • Customers
    • Member Types
    Marketing
    • A/B Split Tests
    • Add-ons
    • Basket Additions
    • Bundles
    • Coupons
    • Customer Discounts
    • Customer Segments
    • Customer Segment Prices
    • Customer Segment Ads
    • Gift Cards
    • Gift Certificates
    • Promotions
    • Sales Area Geolocation
    • Upsell/Cross-sell
    • Viral Promotions
    Settings
    • Basket Preferences
    • Image Scaling
    • Item Properties
    • Languages
    • Tax Rates
    • Order Preferences
    • Page Parameters
    • Payment Gateways
    • Retail Location
    • Search Dictionary
    • Shipping Countries
    • Shipping Packages
    • Shipping Rates
    • Sitemaps
    • Store Currencies
    • Shipping Exceptions
    • Store Preferences
    • Store Properties
    Audit Logs
    • Audit Log Views
    Catalog
    • Categories
    • Downloadable Items
    • Inventory
    • Item Reviews
    • Item Size/Weight
    • How to attach products to a category in the MCW
    • Manage Facets
    • Manage FAQs
    • Manage Galleries/PDFs
    • Manage Products
    • Multilingual Content
    • Prices
    • Validate Catalog Data
    • View Store
    • Variations
    Advanced
    • CDTO Editor
    • Change Password
    • Password Security Rules
    • Reports Configuration
    • Shopper Pwd Security
    • Site Admin Preferences
    • Solr Categories
    • Solr Items
    Media
    • Manage Media
    Orders
    • Abandon Cart
    • Customer Messages
    • Email State
    • Manage Orders
    • Manage Refunds
    • Reports
B2B - Overview
    Marketplace
      Advanced
      • Solr Items
      • Solr Categories
      • Site Admin Preferences
      • Shopper Pwd Security
      • Reports Configuration
      • Password Security Rules
      • Change Password
      • CDTO Editor
      Catalog
      • Item Status Settings
      • Item Options
      • Prices
      • Manage Facets
      • Item Size/Weight
      • Item Reviews
      • Inventory
      • Categories
      Marketing
      • Viral Promotions
      • Upsell/Cross-sell
      • Shipping Exceptions
      • Sales Area Geolocation
      • Marketing Segments
      • Gift Certificates
      • Gift Cards
      • Customer Segments
      • Customer Segment Prices
      • Customer Segment Ads
      • Customer Retargeting
      • Customer Discounts
      • Coupons
      • Bundles
      Market Place
      • Notifications
      • Master Catalog Products
      • Marketplace Suppliers
      • Marketplace Payments
      • Marketplace Categories
      • Category Profit Margin
      • Approve Products
      Media
      • Manage Media
      Order
      • Manage Refunds
      • Manage Orders
      People
      • Customers
      • Customer Properties
      Settings
      • Basket Preferences
      • Image Scaling
      • Item Properties
      • Order Preferences
      • Payment Gateways
      • Retail Location
      • Tax Rates
      • Store Preferences
      • Store Currencies
      • Shipping Countries
      Templates
      • Manage Templates
      • Reset CDTO Cache
      • Catalog Personalization
    Suppliers
      Catalog
      • Item Properties
      • Inventory
      • Manage Products
      Market Place
      • Approve Products
      • Marketplace Payments
      • Notifications
      Media
      • Manage Media
      Order
      • Customer Messages
      • Reports
      • Manage Refunds
      • Manage Orders
    MCW
      Advanced
      • Change Password
      Market Place
      • Notifications
      • Marketplace Suppliers
      • Approve Products
      Media
      • Manage Media
      Order
      • Customer Messages
      Settings
      • Store Preferences
      • Store Currencies
      • Shipping Countries
      • Item Properties
      Catalog
      • Categories
      • Inventory
      • Item Options
      • Item Reviews
      • Item Size/Weight
      • Item Status Settings
      • Prices
B2B2C - Overview
  • B2B Integration
Import and Export Files
  • Export Orders
  • Import Price and Inventory
  • Importing/Exporting Shipping Rates Spreadsheet
  • Import/Exporting SpreadSheets
  • eShop Features
Appendix
    Documentation Slides
      Others
      • Creating a Supplier Store
      • Rebuild solr
      • Publish
      People
      • Customer Data Management
      • Customers
      • Customer Properties
      Settings
      • Basket Preferences
      • Item Properties
      • MULTI-VALUED PROPERTIES
      • Retail Location
      • Shipping Countries
      • Sitemaps
      • Store Currency
      • STORE PREFERENCES
      • Store Properties
      • Tax Rates
      Advanced
      • Site Admin Preferences
      Reports
      • Business Reports
      Catalog
      • Advanced edit
      • Categories
      • Categories Spreadsheet
      • FREQUENTLY BOUGHT ITEMS
      • Import from XLS
      • Import-Export Advanced Spreadsheet
      • Inventory
      • Item Reviews
      • Manage Facets Manager
      • Simple Add
      • Prices
      • Validate Catalog Data
      • Variations
      Marketing
      • Bundles
      • Basket Additions
      • Coupons
      • Customer Discounts
      • Customer Segments
      • Gift Cards
      • Gift Certificate
      • Promotions
      • Upsell-Cross sell
      Marketplace
      • Approve Products
      Templates
      • Reset CTDO Cache
      Orders
      • Customer Messages
      • Export Orders
      • Email Settings
      • Manage Orders
      • SMS Settings
    Documentation Videos
    • Payment Gateway
    • Retail Location
    • Validate Catalog Data
    • Site Admin Preferences
    • SMS Settings
    • Advanced Edit
    • Variations
    • Manage Orders
    • Categories
    • Basket Preferences
    • Customers
    • Upsell Cross Sell
    • Allowances
    • Customer Discounts
    • Order Preferences
    • Publish
    • Rebuild Solr
    • Email Setting
    • Store Preferences
    • Item Reviews
    • Tax Rates
    • Customer Segments
    • Store Currency
    • Product Data Spreadsheet
    • Export Orders
    • Sitemaps
    • Prices
    • Coupons
    • Bundles
    • Frequently Bought Items
    • Customer Properties
    • Store Properties
    • Multi Valued Properties
    • Gift Cards
    • Promotions
    • Manage Media
    • Gift Certificates
    • Manage Facets
    • Simple Add
    • Import and Export Using Spreadsheet
    • Customer Messages
    • Creating a Supplier Store
    • Approve Products
    • Import XLS
    • Business Reports
    • Item Properties

WordPress

  • Getting Started
  • Document Checklist
  • How to create pages in Wordpress?
  • How to create New Menus?
  • How to edit the Home Page?
  • How to change Favicon and Site Title?
  • How to edit Header and Footer?
  • How to change Header and Footer?
  • How to edit Shipping Policy, Refund Policy and Privacy Policy pages?
  • How to add Google Analytics and Microsoft Clarity
  • Using Existing WP vs Using Fresh WP
  • How to change Logo URL
  • How to create Blog Posts?
  • Blog Look And Layout
  • Netlify Redirects
  • Caching Issues
  • Plugins
Plugins
  • Perfmatters
  • Blocksy
  • Change SEO Title and Meta Descriptions with Yoast SEO
  • Staging and Backup with WPVivid
  • Stackable
  • Custom Javascript and CSS plugin
Common Issues
  • Does Not Use Passive Listeners
  • Enable Text Compression
  • Preload Largest Content Paint Image
  • Home
  • Docs
  • System Admin Pages
  • B2C -Overview
  • Audit Logs
  • Audit Log Views

Audit Log Views

Table of Contents
  • Overview
  • Audit Logs
    • Auditing Price Changes, Additions and Deletions
    • Auditing Creation and Generation of Gift Certificate Codes
    • Auditing Changes to Order Item Status
    • Archiving and Deletion of Orders
    • Auditing Email Status to Customers
    • Auditing Changes to Customer Records

Overview #

The manual shows the additional logging that takes place on the audit table so as to track various user activities. Separate exercise sections have been included to demonstrate how the logs get generated for each action.

Audit Logs #

The Audit Logs feature has been designed to keep track of user activity on the store. All the audit logs for a particular store can be found on the audit table. It allows the user to view the logs from the system admin control page by clicking on the View Audit Log button under Action for each store.

The audit log for a store contains several user activity details such as template changes, inventory updates, customer logins, settings changes, import / export details and a lot more and also give detailed information on the user such as user name, user type, IP address logged in from, date and time the action was performed.

The audit log feature has been further improved to include logging for additional actions that involves tracking the following user activities:

  • Any changes, additions or deletions of prices
  • Creation and generation of gift certificate codes
  • Changes to order item state for any order.
  • Archiving and deletion of orders.
  • E-mail status to shoppers.
  • Changes to a customer record.

AttributesDescription
UsernameThe username of the user who created or caused the audit log.
ActionThe actions that was done to cause the audit log such as edit file, import file, customer registration etc.
Details
The details of the audit log.
DateThe date the audit log was created.
BuilderDescription
AndThe search must contain this search data.
Or
The results might contain this search data or not.
And NotThe results can not contain this data.
Or NotThe search does not need this search data but cant search search for this search data.
FieldDescription

=The date of the audit log must equal to the date set.
<=The date can equal or must be less than the date set.
>=The date can equal or must be greater than the date set.
>The dates must be must be greater than the date set.
<The dates must be less than the date set.
Auditing Price Changes, Additions and Deletions #

This functionality audits any changes made to the price of an item as well as new price additions and deletions.

Exercise 1

  1. Click Catalog.
  2. Click Prices.
  3. Click Add to add a new price entry.
  4. Specify the item code for the item that contains the price.
  5. Click Ok to save the changes. The new price entry will be visible for the item on the Prices page.
  6. Click on Edit link next to the entry created and modify the price to a different value.
  7. Click Update and Ok to save changes. Go back to the prices page, check the price entry created.
  8. Click delete to delete the price entry.
  9. Go to system admin control panel and click View Audit Logs for the store being worked on.
  10. Audit table will show log entries for add, update and delete prices with required details.

Auditing Creation and Generation of Gift Certificate Codes #

Audit logs feature now supports logging creation and generation of gift certificate codes

Exercise 2

  1. Click Marketing.
  2. Click Gift Certificates.
  3. Click Add button to create a gift certificate.
  4. Click Ok to save changes. The gift certificate will be available on the Manage Gift Certificates page.
  5. Check the gift certificate created and then click delete button to delete it.
  6. Go back to the audit logs page and verify the logs. Separate logs for creation and deletion of the gift certificate will be seen.
Auditing Changes to Order Item Status #

Another new functionality with audit logs is that we can log any changes made to order item status.

Exercise 3

To test this functionality, first create a customer account on the demo store and place an order. After completing this task, follow the steps below:

The order just placed will be under Orders. Click Manage Orders. As the order has just now been placed, the order status will likely read In Progress.

  1. To change the status, click on the edit link which will redirect to the View Order Details page. Here, click the Action drop down menu and select ‘Cancelled’.
  2. Click Update and Ok to save changes.
  3. Go back to the Manage orders page, notice that the status has now changed to ‘Complete’.
  4. Go back to the Audit Logs page and check for a log that says ‘Change order state’.
Archiving and Deletion of Orders #

On the Manage Orders page, there is an option to archive orders and view them on the Order History page. The audit log functionality now supports logging of the archive process as well as deletion of orders from Order History.

Exercise 4

  1. Place a test order on the demo store and come back to the Manage Orders page.
  2. Check the order just placed and click the Archive button.
  3. Click the View Order History button. The order just archived will be here.
  4. Check the order and click on Permanent Delete. This will delete the order.
  5. Go back to the Audit Logs page and check the logs. Find separate logs for archiving and deletion of the order.
Auditing Email Status to Customers #

Once an order has been placed, a store admin or customer service representative has the option to send an email to the customer regarding order status. The new audit logging has included a functionality to log this action.

Exercise 5

To test this, do the following:

  1. Login to the demo store with a test account and place a test order.
  2. On the Manage Orders Page, click View or the order ID link for the to order just placed.
  3. On the View Order Details page, click the Email Status button. This sends out the order status via email to the customer.
  4. To verify that the action has been logged, go back to the Audit Log page and view the logs. There should be an entry that says ‘Email Status To Shopper.’
Auditing Changes to Customer Records #

The audit logs feature now tracks any changes made on a customer record. This is crucial as the system keeps track of all changes that have been made and any unwanted changes can be reverted back.

Exercise 6

  1. Click People.
  2. Click Customers.
  3. Choose a customer and click on Edit icon.
  4. Change the email address for this account on the Edit Customer page.
  5. Click save.
  6. Go to the Audit Log page to check for the audit log. You will find a log entry that reads ‘Update Customer’.
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Updated on October 27, 2022

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Table of Contents
  • Overview
  • Audit Logs
    • Auditing Price Changes, Additions and Deletions
    • Auditing Creation and Generation of Gift Certificate Codes
    • Auditing Changes to Order Item Status
    • Archiving and Deletion of Orders
    • Auditing Email Status to Customers
    • Auditing Changes to Customer Records

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