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  • Email State

Email State

2 min read

Overview #

This document provides an administrator an overview on Email State, Check Status, Delete Email, Resend Email, and view the information in each email state such as message.

By the end of this guide, you will learn about

Email State #

  • Click Orders.
  • Click Email State.
  • The manage Email State page provides a list of all templates on the site, with the option to view each email state message and detailed info, as well as the option to Check Status, Delete Email and Resend Email.

Column headingDescription
Entry IdUnique identifier for each email state
Email NameName of the email being used
Create TimeWhen the email state was created
Update TimeWhen email began to be created
Email StateThe status of the email state. To view complete email states, check the checkbox called ‘Show All Emails’
Detailed InfoThe sent details of the email
MessageThe message of the email being sent

Searching Email #

  • Use the drop down to select a specified Email Name to search an email.
  • To create a new email, refer Orders | Email Settings
  • Once added, the drop-down for ‘Search’ will update with the newly created email.

Checking Status #

  • Click Check status to update the email states.
  • Check Show all emails checkbox to see the status of all emails. If unchecked, the emails with status complete won’t appear on the page.

Deleting Email #

To delete an email state that has already been created,

  • Check the checkbox of the email state or states to delete.
  • Click the ‘Delete’ button to delete all email states selected.

Resending Email #

To Resend an email state that has already been created,

  • Check the checkbox of the email state or states for which you need to resend the email.
  • Click ‘Resend Email’ button to resend each state. This will then resend the email to the recipient/recipients, useful if the email was never sent or received.

Viewing Details of Email #

There are two different types of details that can be viewed in an email, ‘Detailed Info’ and ‘Message’.

Detailed Info #

It is applicable to email states with ‘Complete’ as status

  • Click view under Detailed info corresponding to the required email name. A popup will appear that contains details on the email sent.

HeadingDescription
Skin IdId of the skin that was used
Language CodeThe language the email was sent in, EN being English
Sending failure countHow many times the email failed to send
Create server nameThe server used to create the email
Send server nameThe server used to send the email
SenderWho the sender is, either from the recipients or company
RecipientThe recipient/recipients receiving the email
CCSecondary recipients receiving the email
BCCDiscreet recipients invisible to other recipients
ParametersContain information on the user who is receiving the email

Message #

Message gives the confirmation of the email status (sent or received to the recipients)

  • Click view under message corresponding to the required email name. A popup will appear that contains details on the email sent.

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Updated on October 27, 2022
Customer MessagesManage Orders

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Table of Contents
  • Overview
  • Email State
  • Searching Email
  • Checking Status
  • Deleting Email
  • Resending Email
  • Viewing Details of Email
    • Detailed Info
    • Message

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