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Getting Started

  • Getting Started eShop
  • Getting Started Marketplace
  • Getting Started Multi Store Ecommerce
  • Getting Started With Accessibility
  • Getting Started With Website Performance
  • Getting Started With Google Analytics
  • Getting Started With Microsoft Clarity

Admin Pages

  • Create a New Supplier Store
  • Setup the Template/Default stores
  • Log in to a Supplier store
Dashboard
  • Dashboard
Catalog and Order Management
    Catalog
    • Product Dimensions
    • Sync Ecommerce
    • Find Products to Sell
    • Inventory
    • Prices
    • Manage Products
      • Products
      • Create Product
      • Edit Product
      • Edit Product Variations
    Orders
    • Quote Request
    • Chat
    • Return and Refunds
    • Click & Collect Orders
    • Manage Orders
About Me
  • General Information
  • Pickup Locations
  • Payment Information
Marketplace
  • Login Access Codes
  • Manage Standard Entities
  • Marketplace Category Mapping
  • Rebuild Marketplace
  • Category Profit Margin
  • Manage Supplier
  • Approve Supplier Data
  • Auction
Appendix
    Documentation Slides
    • About Me
    • Add Items – Suppliers
    • Create a Merchant Store
    • Customers
    • Manage Orders – Supplier
    • Prices – React Admin

System Admin Pages

  • Avetti Commerce Features
  • Ship Station Integration
B2C -Overview
    Templates
    • Catalog Personalization
    • Reset CDTO Cache
    • Template Skins
    People
    • Allowances
    • Customer Activity
    • Customer Properties
    • Customers
    • Member Types
    Marketing
    • A/B Split Tests
    • Add-ons
    • Basket Additions
    • Bundles
    • Coupons
    • Customer Discounts
    • Customer Segments
    • Customer Segment Prices
    • Customer Segment Ads
    • Gift Cards
    • Gift Certificates
    • Promotions
    • Sales Area Geolocation
    • Upsell/Cross-sell
    • Viral Promotions
    Settings
    • Basket Preferences
    • Image Scaling
    • Item Properties
    • Languages
    • Tax Rates
    • Order Preferences
    • Page Parameters
    • Payment Gateways
    • Retail Location
    • Search Dictionary
    • Shipping Countries
    • Shipping Packages
    • Shipping Rates
    • Sitemaps
    • Store Currencies
    • Shipping Exceptions
    • Store Preferences
    • Store Properties
    Audit Logs
    • Audit Log Views
    Catalog
    • Categories
    • Downloadable Items
    • Inventory
    • Item Reviews
    • Item Size/Weight
    • How to attach products to a category in the MCW
    • Manage Facets
    • Manage FAQs
    • Manage Galleries/PDFs
    • Manage Products
    • Multilingual Content
    • Prices
    • Validate Catalog Data
    • View Store
    • Variations
    Advanced
    • CDTO Editor
    • Change Password
    • Password Security Rules
    • Reports Configuration
    • Shopper Pwd Security
    • Site Admin Preferences
    • Solr Categories
    • Solr Items
    Media
    • Manage Media
    Orders
    • Abandon Cart
    • Customer Messages
    • Email State
    • Manage Orders
    • Manage Refunds
    • Reports
B2B - Overview
    Marketplace
      Advanced
      • Solr Items
      • Solr Categories
      • Site Admin Preferences
      • Shopper Pwd Security
      • Reports Configuration
      • Password Security Rules
      • Change Password
      • CDTO Editor
      Catalog
      • Item Status Settings
      • Item Options
      • Prices
      • Manage Facets
      • Item Size/Weight
      • Item Reviews
      • Inventory
      • Categories
      Marketing
      • Viral Promotions
      • Upsell/Cross-sell
      • Shipping Exceptions
      • Sales Area Geolocation
      • Marketing Segments
      • Gift Certificates
      • Gift Cards
      • Customer Segments
      • Customer Segment Prices
      • Customer Segment Ads
      • Customer Retargeting
      • Customer Discounts
      • Coupons
      • Bundles
      Market Place
      • Notifications
      • Master Catalog Products
      • Marketplace Suppliers
      • Marketplace Payments
      • Marketplace Categories
      • Category Profit Margin
      • Approve Products
      Media
      • Manage Media
      Order
      • Manage Refunds
      • Manage Orders
      People
      • Customers
      • Customer Properties
      Settings
      • Basket Preferences
      • Image Scaling
      • Item Properties
      • Order Preferences
      • Payment Gateways
      • Retail Location
      • Tax Rates
      • Store Preferences
      • Store Currencies
      • Shipping Countries
      Templates
      • Manage Templates
      • Reset CDTO Cache
      • Catalog Personalization
    Suppliers
      Catalog
      • Item Properties
      • Inventory
      • Manage Products
      Market Place
      • Approve Products
      • Marketplace Payments
      • Notifications
      Media
      • Manage Media
      Order
      • Customer Messages
      • Reports
      • Manage Refunds
      • Manage Orders
    MCW
      Advanced
      • Change Password
      Market Place
      • Notifications
      • Marketplace Suppliers
      • Approve Products
      Media
      • Manage Media
      Order
      • Customer Messages
      Settings
      • Store Preferences
      • Store Currencies
      • Shipping Countries
      • Item Properties
      Catalog
      • Categories
      • Inventory
      • Item Options
      • Item Reviews
      • Item Size/Weight
      • Item Status Settings
      • Prices
B2B2C - Overview
  • B2B Integration
Import and Export Files
  • Export Orders
  • Import Price and Inventory
  • Importing/Exporting Shipping Rates Spreadsheet
  • Import/Exporting SpreadSheets
  • eShop Features
Appendix
    Documentation Slides
      Others
      • Creating a Supplier Store
      • Rebuild solr
      • Publish
      People
      • Customer Data Management
      • Customers
      • Customer Properties
      Settings
      • Basket Preferences
      • Item Properties
      • MULTI-VALUED PROPERTIES
      • Retail Location
      • Shipping Countries
      • Sitemaps
      • Store Currency
      • STORE PREFERENCES
      • Store Properties
      • Tax Rates
      Advanced
      • Site Admin Preferences
      Reports
      • Business Reports
      Catalog
      • Advanced edit
      • Categories
      • Categories Spreadsheet
      • FREQUENTLY BOUGHT ITEMS
      • Import from XLS
      • Import-Export Advanced Spreadsheet
      • Inventory
      • Item Reviews
      • Manage Facets Manager
      • Simple Add
      • Prices
      • Validate Catalog Data
      • Variations
      Marketing
      • Bundles
      • Basket Additions
      • Coupons
      • Customer Discounts
      • Customer Segments
      • Gift Cards
      • Gift Certificate
      • Promotions
      • Upsell-Cross sell
      Marketplace
      • Approve Products
      Templates
      • Reset CTDO Cache
      Orders
      • Customer Messages
      • Export Orders
      • Email Settings
      • Manage Orders
      • SMS Settings
    Documentation Videos
    • Payment Gateway
    • Retail Location
    • Validate Catalog Data
    • Site Admin Preferences
    • SMS Settings
    • Advanced Edit
    • Variations
    • Manage Orders
    • Categories
    • Basket Preferences
    • Customers
    • Upsell Cross Sell
    • Allowances
    • Customer Discounts
    • Order Preferences
    • Publish
    • Rebuild Solr
    • Email Setting
    • Store Preferences
    • Item Reviews
    • Tax Rates
    • Customer Segments
    • Store Currency
    • Product Data Spreadsheet
    • Export Orders
    • Sitemaps
    • Prices
    • Coupons
    • Bundles
    • Frequently Bought Items
    • Customer Properties
    • Store Properties
    • Multi Valued Properties
    • Gift Cards
    • Promotions
    • Manage Media
    • Gift Certificates
    • Manage Facets
    • Simple Add
    • Import and Export Using Spreadsheet
    • Customer Messages
    • Creating a Supplier Store
    • Approve Products
    • Import XLS
    • Business Reports
    • Item Properties

WordPress

  • Getting Started
  • Document Checklist
  • How to create pages in Wordpress?
  • How to create New Menus?
  • How to edit the Home Page?
  • How to change Favicon and Site Title?
  • How to edit Header and Footer?
  • How to change Header and Footer?
  • How to edit Shipping Policy, Refund Policy and Privacy Policy pages?
  • How to add Google Analytics and Microsoft Clarity
  • Using Existing WP vs Using Fresh WP
  • How to change Logo URL
  • How to create Blog Posts?
  • Blog Look And Layout
  • Netlify Redirects
  • Caching Issues
  • Plugins
Plugins
  • Perfmatters
  • Blocksy
  • Change SEO Title and Meta Descriptions with Yoast SEO
  • Staging and Backup with WPVivid
  • Stackable
  • Custom Javascript and CSS plugin
Common Issues
  • Does Not Use Passive Listeners
  • Enable Text Compression
  • Preload Largest Content Paint Image
  • Home
  • Docs
  • System Admin Pages
  • B2C -Overview
  • Catalog
  • Downloadable Items

Downloadable Items

Table of Contents
  • Overview
  • Amazon S3 Configuration
  • Local File Configuration
  • Associate an Item with Downloadable Content
  • Uploading Downloadable Content for an Item
  • CSR Download Limit Controls
  • Downloading Files

Overview #

Some products like softwares, mp3 files etc are non-shippable. Customers will be able to download immediately after purchase.

For such items, the taxes are calculated based on the billing address rather than the shipping address. The downloadable item feature lets you specify content that will be downloadable when an item associated with that content is purchased. The content can be any type of file and this file can be located on the application server or in an Amazon S3 bucket.

Amazon S3 Configuration #

  1. Sign up for AWS services at http://aws.amazon.com
  2. Click Advanced on store dashboard.
  3. Click Site Admin Preferences to configure access to your Amazon S3 account.
  4. Make sure you check the box that says ‘Use Amazon S3’.
FieldDescription
AWS Access KeyKey to access S3.
AWS Secret KeySecret key for accessing S3.
Global Download LimitYou can set a limit to the number of times the customer can download the content after which the URL would expire. If the URL has expired, then the CSR (Customer Service Representative) can generate the URL for him again so he can try to download again. This global setting defines how many times the customer can re-download an item.
Global Access MinutesSpecifies the number of minutes a customer has to keep the download running after which the link would expire.

Local File Configuration #

  1. Modify the Simplemerce.properties File to configure the directory for the download file.
  2. #define the directory for the download file of item.
  3. If you haven’t defined it, the system will use the ‘storepath’ that is defined in the Simplemerce.properties as the directory of the download file.

Defining Directory

download_file_path =/app/tomcat/webapps/staging/WEB-INF/download

Associate an Item with Downloadable Content #

  1. Click Catalog.
  2. Click Products.
  3. Click Edit link next to the item you want to edit.
  4. Go to the Settings section and select item type = Downloadable product from the drop-down menu.
  5. Upload the file for the item. Please refer the next section Uploading Downloadable Content for an Item.

Uploading Downloadable Content for an Item #

  1. Click Catalog.
  2. Click Downloadable files to associate files with downloadable content. The ‘Manage Downloadable Content’ window opens up. Here you can search for items with downloadable content, add and edit downloadable contents for items.
  3. Click the Add button to add a new downloadable content to an item.
  4. Enter the details. (Refer table 2)
  5. Click Choose File button to upload the file
  6. Click Ok button.

FieldDescription
Item codeItem code of the item for which the download file is being added.
Download limitSpecifies the number of times the customer can keep re-downloading the item from the download link after the access time has expired.
Once the specified access time has expired, the download link value gets reduced by 1 and the access time is reset. The customer will have the download link active until this download limit reaches 0 after which the link would expire.
Access minutesSets the amount of time the customer has to successfully do this download.
Example
Suppose you set the download limit as 3 and access minute as 1. You will have one minute to download the file as many number of times after which the download limit gets reduced by 1 and the access time is reset. Within the next 1 minute, the download limit gets reduced by 1 again. Once the limit reaches 0, the link expires.
DirectorySet the directory for the download file.
File nameFile name of the file being uploaded.

CSR Download Limit Controls #

If a customer is unable to access a download file then the CSR (Customer Service Representative) can find the customer order can control download limits.

  1. Click Orders.
  2. Click Manage Orders.
  3. Click Edit link.
  4. Increase the download limit.
  5. Click Add time to increase the time for this download. By default, the amount of time the customer has to successfully do this download is from the Global Access Minutes setting or the specific setting for this item if set.

Downloading Files #

There are three ways to download a file associated with the downloadable item

  1. Order confirmation page: The order confirmation page would have a download link as shown below if the item purchased is a downloadable item.
  2. My account: Under View orders, select the correct order ID and the proceeding page would have the order details along with the download link.
  3. Confirmation email: Any orders made on the store will be followed up by an order confirmation e-mail sent to the email ID on records for the customer. If the order includes a downloadable item, a separate download link will be available on the confirmation e-mail.
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Updated on October 27, 2022
CategoriesInventory

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Table of Contents
  • Overview
  • Amazon S3 Configuration
  • Local File Configuration
  • Associate an Item with Downloadable Content
  • Uploading Downloadable Content for an Item
  • CSR Download Limit Controls
  • Downloading Files

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