Manage FAQs

Customer can ask any questions on the site that are answered by administrator and any customer can put comment to it. The site admin can determine whether the question and comments need to be approved before they are displayed on the site. At the back end, site admin also can add question and answer.

Step 1: Put FAQ link to your store

1. Put the link to where you like at your store.
2. Go to the Manage FAQ admin page, there is a setting [Publish before approved]

FAQ

Step 2: Configuration of the Manage FAQ page

• No: questions and comments won’t showed until admin approve it
• Yes: questions and comments showed without admin approve it

Step 3: Customer asks one question

Click “New Question” link

Step 4: Administrator replies to that question and approves it

Step 5: Another customer adds comment to that question

Enter the comment

Step 6: Administrator approves that comment

Click “edit comments” link

Click “Approve” button

Appendix

Three templates are used:

• listquestion.vm
• faqdetail.vm
• newfaq.vm