Email State

This document provides an administrator an overview on Email State, Check Status, Delete Email, Resend Email, and view the information in each email state such as message.

By the end of this guide, you will learn about

• Click Orders.
• Click Email State.
• The manage Email State page provides a list of all templates on the site, with the option to view each email state message and detailed info, as well as the option to Check Status, Delete Email and Resend Email.

Column heading	Description
Entry Id	Unique identifier for each email state
Email Name	Name of the email being used
Create Time	When the email state was created
Update Time	When email began to be created
Email State	The status of the email state. To view complete email states, check the checkbox called ‘Show All Emails’
Detailed Info	The sent details of the email
Message	The message of the email being sent

• Use the drop down to select a specified Email Name to search an email.
• To create a new email, refer Orders | Email Settings
• Once added, the drop-down for ‘Search’ will update with the newly created email.

• Click Check status to update the email states.
• Check Show all emails checkbox to see the status of all emails. If unchecked, the emails with status complete won’t appear on the page.

To delete an email state that has already been created,

• Check the checkbox of the email state or states to delete.
• Click the ‘Delete’ button to delete all email states selected.

To Resend an email state that has already been created,

• Check the checkbox of the email state or states for which you need to resend the email.
• Click ‘Resend Email’ button to resend each state. This will then resend the email to the recipient/recipients, useful if the email was never sent or received.

There are two different types of details that can be viewed in an email, ‘Detailed Info’ and ‘Message’.

Detailed Info #

It is applicable to email states with ‘Complete’ as status

• Click view under Detailed info corresponding to the required email name. A popup will appear that contains details on the email sent.

Heading	Description
Skin Id	Id of the skin that was used
Language Code	The language the email was sent in, EN being English
Sending failure count	How many times the email failed to send
Create server name	The server used to create the email
Send server name	The server used to send the email
Sender	Who the sender is, either from the recipients or company
Recipient	The recipient/recipients receiving the email
CC	Secondary recipients receiving the email
BCC	Discreet recipients invisible to other recipients
Parameters	Contain information on the user who is receiving the email

Message gives the confirmation of the email status (sent or received to the recipients)

• Click view under message corresponding to the required email name. A popup will appear that contains details on the email sent.